Pravilnik o zasebnosti

Last updated: September 1, 2026

The FOTRIC EU Official Store is operated by FOTRIC USA INC. For the purposes of applicable data protection laws, FOTRIC USA INC. is the data controller responsible for the processing of personal information collected through this website and related services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase through the FOTRIC EU Official Store, or when you otherwise communicate with us.

In this Privacy Policy, the terms “we,” “us,” and “our” refer to FOTRIC USA INC. and, where applicable, other FOTRIC entities involved in providing the relevant services.

Please read this Privacy Policy carefully. By using or accessing our website, you acknowledge that you have read and understood how we process your personal information as described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you. The types of personal information we may collect depend on how you interact with our website and services.

  • Contact information: Your name, email address, telephone number, billing address, shipping address, and other contact details.
  • Order and transaction information: Products viewed, added to your cart, purchased, returned, exchanged, cancelled, or otherwise associated with your transactions.
  • Payment information: Payment method, payment status, transaction details, payment confirmation, billing information, and other information processed by Shopify and our payment service providers.
  • Account information: Your username, password, account preferences, settings, and other information you provide when creating or managing an account.
  • Communications: Information included in communications with us, such as customer service requests, warranty inquiries, return requests, and other support messages.
  • Device and technical information: Information about your device, browser, operating system, IP address, network connection, and other device identifiers.
  • Usage information: Information about how and when you interact with our website, including browsing activity, pages viewed, links clicked, and website navigation.
  • Marketing preferences: Your preferences regarding marketing communications, promotions, advertising, and similar communications.

Payment card information may be collected and processed by Shopify and our payment service providers in accordance with their own privacy policies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: For example, when you place an order, create an account, contact us, subscribe to marketing communications, submit a warranty request, or otherwise provide information to us.
  • Automatically through our website: For example, through cookies, pixels, log files, and similar technologies when you browse or use our website.
  • From service providers: For example, when Shopify, payment processors, logistics providers, analytics providers, advertising providers, or customer service providers process information on our behalf.
  • From business partners and other third parties: For example, where permitted by law and where necessary to provide services, process transactions, prevent fraud, or support our business operations.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Providing and managing our services: To operate our website, process orders and payments, fulfill purchases, arrange shipping, process returns and exchanges, provide warranty services, manage accounts, and respond to customer service requests.
  • Improving our website and services: To understand how customers use our website, improve our products and services, personalize your shopping experience, and develop new features.
  • Marketing and advertising: To send marketing communications, promotions, and product information where permitted by law, and to display advertising that may be relevant to you.
  • Security and fraud prevention: To authenticate accounts, protect our website and services, detect and prevent fraud, investigate suspicious or unlawful activity, and protect the rights and safety of our customers and business.
  • Communicating with you: To respond to inquiries, provide customer support, send order-related notices, and maintain our relationship with you.
  • Legal and compliance purposes: To comply with applicable laws, regulations, court orders, and lawful requests from public authorities, and to establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where required by applicable law, we process your personal information on one or more of the following legal bases:

  • Performance of a contract: We process information when it is necessary to process your order, provide products and services, arrange delivery, process returns, or provide warranty and customer support services.
  • Compliance with legal obligations: We process information when necessary to comply with tax, accounting, consumer protection, fraud prevention, legal, or regulatory obligations.
  • Legitimate interests: We may process information where necessary for purposes such as website security, fraud prevention, service improvement, business administration, and defending our legal rights, provided that these interests are not overridden by your fundamental rights and freedoms.
  • Consent: Where required by law, we rely on your consent for certain marketing activities, cookies, personalized advertising, or other processing activities. You may withdraw your consent at any time.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, where necessary for the purposes described in this Privacy Policy:

  • Shopify: Shopify hosts and supports our online store, checkout, order management, and related services.
  • Payment service providers: Payment processors and financial service providers that process payments, payment confirmations, refunds, and fraud checks.
  • Logistics and fulfillment providers: Warehouses, carriers, shipping providers, customs providers, and other service providers involved in delivering or returning products.
  • Technology and service providers: Providers supporting website hosting, cloud storage, IT management, analytics, customer service, security, and business operations.
  • Marketing and advertising partners: Providers that help us send communications, measure campaigns, or display advertising, subject to applicable law and your choices.
  • FOTRIC affiliates and group companies: Other FOTRIC entities that support product development, customer service, logistics, warranty services, compliance, or business administration.
  • Authorities and legal advisers: Government authorities, regulators, courts, professional advisers, or other third parties where disclosure is required or permitted by law.
  • Business transaction parties: Parties involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction.

6. Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information relating to your access to and use of the store in order to provide, secure, and improve its services.

Information submitted through our website may be transmitted to and shared with Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, providing customer support, preventing fraud, and improving our services.

Shopify may also process information in accordance with its own legal obligations and privacy policies. To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy .

Depending on where you live, you may also be able to exercise certain privacy choices through the Shopify Privacy Portal .

7. International Data Transfers

We and our service providers may process and transfer personal information in countries outside the European Economic Area, the United Kingdom, or the country where you reside, including the United States and China.

Where required by applicable law, we use appropriate safeguards for international data transfers. These safeguards may include an adequacy decision, standard contractual clauses, or another lawful transfer mechanism.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, maintain shopping cart functionality, understand website usage, improve our services, and support marketing and advertising activities.

Some cookies are necessary for the operation and security of the website. Other cookies may be used for analytics, personalization, or advertising, subject to applicable law and your choices.

You may manage cookies through any cookie consent tool provided on our website, where available, or through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. These third parties may collect and process personal information under their own privacy policies.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We recommend that you review the privacy policies and terms of any third-party website or service that you use.

10. Children's Data

Our website and services are not directed to children. We do not knowingly collect personal information from children who are below the applicable minimum age for providing consent under the laws of their country or region.

If you believe that a child has provided personal information to us, please contact us using the information provided below so that we can review and delete the information where required by law.

11. Security and Retention of Personal Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security measure is perfect or completely impenetrable. Information transmitted over the internet may not be completely secure, and you should not use insecure channels to send sensitive or confidential information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our legal rights.

12. Your Rights and Choices

Depending on where you live and subject to applicable legal limitations, you may have some or all of the following rights:

  • Right of access: You may request access to the personal information we hold about you.
  • Right to correction: You may request that inaccurate or incomplete personal information be corrected.
  • Right to deletion: You may request that we delete your personal information in certain circumstances.
  • Right to restriction: You may request that we restrict the processing of your personal information in certain circumstances.
  • Right to data portability: You may request a copy of certain personal information in a structured, commonly used, and machine-readable format.
  • Right to object: You may object to certain processing activities, including direct marketing.
  • Right to withdraw consent: Where we rely on your consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.
  • Right to lodge a complaint: You may lodge a complaint with the data protection authority in your country or region if you believe that your personal information has been processed unlawfully.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request, as permitted or required by applicable law.

We will respond to valid requests within the period required by applicable law. We may refuse or limit a request where permitted by law.

13. Marketing Communications

Where permitted by applicable law, we may send you promotional emails, product updates, special offers, or other marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant communication or by contacting us using the information below.

Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions, warranty claims, returns, or other necessary services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or data processing practices.

Any updates will be posted on this page. The “Last updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have questions about how we process personal information, please contact us using the details below.

Primary Privacy Contact

FOTRIC USA INC.
2637 Summit Ave. Ste 301
Plano, TX 75074, USA

Customer Service: cs.eu@fotric.com
Service Center: cs@fotric.com
Telephone: +1 469-297-3081

Regional Support Contacts

Global Support
cs.gl@fotric.com

United States Support
cs.us@fotric.com

Europe Support
cs.eu@fotric.com

Germany Support
cs.de@fotric.com

United Kingdom Support
cs.uk@fotric.com

Additional Support Telephone Numbers

Americas Support:
+1 214-235-4544

Global Support:
+86 18926006546

Additional Operational Locations

FOTRIC FRANCE SAS
21–23 Rue du Général de Gaulle
27340 Pont-de-l’Arche, Normandie, France

FOTRIC Headquarters / China Operations
RM703-704, No.238 Jiangchang Third Road
Jingan, Shanghai 200436, China

FOTRIC Manufacturing Center
NO. 14, Lane 2500, Xupu Road
Pudong District, Shanghai 201315, China