Refund policy
Returns & Refunds Policy
At FOTRIC, we strive to provide a seamless and professional returns and refunds experience for all our customers. This policy applies to products purchased directly from FOTRIC official websites.
- Offline Purchases: If you purchased your product through an authorized offline dealer, please refer to the dealer’s specific after-sales policy.
- Refurbished Products: Items sold as “Refurbished” or “Pre-owned” carry their own return, refund, and warranty terms. Please contact our customer service team for further information.
- Statutory Rights: Nothing in this policy affects any statutory rights you may have under applicable law. For customers in the European Union, applicable statutory withdrawal and consumer protection rights apply independently of this policy.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for products purchased directly from FOTRIC. Approved returns must be sent to the fulfillment warehouse specified by FOTRIC through a Return Merchandise Authorization (RMA).
Eligibility
- Quality-related issues: Undamaged products with confirmed manufacturing defects may be returned for a 100% full refund within 30 days of purchase.
- Non-quality-related returns: Products returned for reasons such as change of mind or wrong model purchased may be returned within 30 days of purchase if they are in original condition. An 80% refund of the product purchase price may apply. For EU customers, statutory withdrawal rights may apply independently of this policy.
- Bulk Orders: This policy does not apply to corporate or bulk orders, defined as 10 or more units of the same item.
Return Conditions
To qualify for a refund, returned items must meet all of the following criteria:
- Be in original, resalable condition with no obvious wear, damage, or signs of use
- Include all original accessories, manuals, and documentation
- Be returned in the original factory packaging
Promotional Bundles
- Buy One, Get One (BOGO): Both items must be returned. If only one item is returned, the refund will be the amount paid minus the MSRP of the item kept.
- Gifts & Discounts: The main product and the gift or discounted item must be returned together. If only the main product is returned, the MSRP of the gift or discounted item will be deducted from the refund.
Shipping & Refund Details
- Non-Quality Returns: For returns not related to quality issues, such as change of mind or incorrect purchase, the buyer is responsible for return shipping costs. A valid return receipt must be provided. FOTRIC will refund 80% of the product’s original purchase price, excluding original shipping fees, handling fees, and any additional charges.
- Quality-Related Returns: For confirmed manufacturing defect returns, including defective or incorrect items, FOTRIC will refund 100% of the product purchase price and cover standard return shipping costs. A prepaid shipping label will be provided upon approval for returns to the France warehouse. For returns to the China warehouse, the return shipping method and cost responsibility will be confirmed by customer service after return approval.
- Pre-orders: For pre-ordered items, the 30-day return window begins from the date of shipment, not the date of order.
- No Restocking Fees: FOTRIC does not charge restocking fees for eligible returns.
2. How to Initiate a Return
- Submit a Request: Contact our support team to initiate the return process. You will need your order number and the email address used for the purchase.
- Receive Approval: Our team will review your request and provide return instructions within 24 business hours.
- Ship the Item: Package the item securely and ship it to the designated warehouse address provided by our team.
- Receive Refund: Once the returned item arrives at our warehouse and passes inspection, the refund will be processed.
Contact Us
You may initiate a return through any of the following channels:
- Live chat support on our website
- Customer Service: cs.eu@fotric.com
- Service Center: cs@fotric.com
Return Shipping Addresses
Returns are processed through a Return Merchandise Authorization (RMA) issued by our customer service team after return approval.
Do not return any items without a valid RMA. All returns must be shipped only to the address specified in the approved RMA.
Authorized return warehouses are as follows:
- Europe (France): 21–23 rue du général de Gaulle, 27340 Pont-de-l’Arche, Normandie, France
- China (Domestic): NO 14, LANE 2500, XIUPU ROAD, PUDONG DISTRICT, SHANGHAI 201315, P.R. CHINA
For returns to the France warehouse, a prepaid return shipping label will be provided for approved quality-related returns.
For returns to the China warehouse, the return shipping method and cost responsibility will be confirmed by our customer service team after return approval.
Refund Processing Time
Once the returned item arrives at our warehouse and passes inspection, the refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your payment provider. Additional time may be required by your bank or payment provider after refund issuance.
3. Warranty Information
FOTRIC provides a limited commercial warranty for products purchased directly from FOTRIC. Unless a different warranty period is stated on the applicable product page or order confirmation, the commercial warranty period is one (1) year from the date of purchase.
The applicable warranty period for each product is the period stated on the relevant product page, order confirmation, or other applicable purchase documentation.
For complete warranty coverage, exclusions, claim procedures, and service terms, please refer to the FOTRIC EU Warranty Policy .
This commercial warranty does not affect any statutory consumer rights available under applicable law.
4. Return Exclusions and Important Disclaimers
- Personal Items: Please ensure that no personal items are left in the package when returning a product. FOTRIC is not responsible for personal items left with returned products.
- Unauthorized Returns: FOTRIC is not responsible for costs incurred by unauthorized returns, including returns made outside the approved return process.
- Data Loss: Please back up any personal data before returning a product. FOTRIC is not responsible for data loss resulting from the return process.
- Policy Updates: FOTRIC reserves the right to update this policy based on legal requirements or company revisions. Any changes will be posted on this page.
If you have any questions about this Returns & Refunds Policy, please contact our customer service team at cs.eu@fotric.com.